Privacy Policy

Last updated: January 20, 2026

1. Introduction

At Sydium, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

Register for an account (email address, name, password)
Subscribe to our paid services (payment information, billing address)
Contact our support team (email, name, support queries)
Provide feedback (email, feedback content, sentiment data)

2.2 Usage Data

We automatically collect certain information when you use our Service:

Device information (IP address, browser type, operating system)
Usage patterns (features used, content generated, time spent)
Log data (access times, pages viewed, errors encountered)

2.3 Content Data

We collect and process content that you create, upload, or generate through our Service:

Input content and prompts
AI-generated content
Scheduled posts and calendar data
Team collaboration data

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our Service
Process your transactions and manage subscriptions
Improve and personalize your experience
Generate AI-powered content based on your inputs
Send you service-related communications and updates
Respond to your comments, questions, and support requests
Analyze usage patterns to improve our Service
Detect, prevent, and address technical issues or fraudulent activity
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Cloud hosting providers (Firebase, Google Cloud)
Payment processors (Stripe)
Email service providers
Analytics providers

4.2 AI Service Providers

To provide AI-powered features, we share your content inputs with AI service providers. These providers process your content according to their privacy policies and our agreements with them.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Social Media Platform Integrations

When you connect your social media accounts to Sydium, we request specific permissions to provide our services. Here is what we access and how we use it:

5.1 Facebook & Instagram

We request the following permissions:

pages_show_list: To display your Facebook Pages so you can select which to connect
pages_manage_posts: To publish content to your Facebook Page on your behalf
pages_read_engagement: To display post performance metrics and comments
instagram_basic: To access your Instagram professional account profile
instagram_manage_insights: To display analytics and engagement data
instagram_content_publish: To publish content to Instagram on your behalf

5.2 Other Platforms

We also support connections to TikTok, YouTube, LinkedIn, and Twitter/X. For each platform, we only request permissions necessary to publish content and display analytics.

5.3 How We Use Platform Data

Publish content you create to your connected accounts
Display analytics and engagement metrics from your posts
Show comments and messages for inbox management
Fetch your existing posts for repurposing features

5.4 What We Do NOT Do

We do not sell your social media data to third parties
We do not post content without your explicit action
We do not access your private messages or DMs
We do not share your platform data with advertisers

5.5 Disconnecting Accounts

You can disconnect any social media platform at any time via Settings > Integrations. When you disconnect a platform, we immediately revoke our access and delete the stored access tokens. You can also revoke access directly from the platform's settings (e.g., Facebook Settings > Apps and Websites).

5.6 Data Deletion

When you delete your Sydium account, all connected platform data, access tokens, and cached content from social platforms are permanently deleted from our systems.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide you with our Service and to comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Request a copy of your data in a portable format
Opt-out: Opt-out of marketing communications
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@sydium.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

Maintain your session and keep you logged in
Remember your preferences (theme, language)
Analyze how you use our Service
Improve performance and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

10. Error Tracking and Service Stability

We use error tracking services (such as Sentry) to monitor and improve the stability of our Service. This processing is based on our legitimate interest under GDPR Article 6(1)(f) to maintain service quality and security.

Error tracking data may include:

Technical error details and stack traces
Browser type, version, and operating system
Actions that led to the error
User ID (to help us assist you if needed)

This data is used solely to identify, diagnose, and fix technical issues. Error tracking does not track your browsing behavior or collect data for marketing purposes. This processing occurs regardless of your cookie preferences because it is essential for maintaining a secure and functional service.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@sydium.com

By using Sydium, you acknowledge that you have read and understood this Privacy Policy.

We value your privacy